At Woodland View Guinea Pig Hotel, your privacy is very important to us. This policy outlines how we collect, use, and protect your personal information when you use our website or services.

1. Who We Are

Woodland View Guinea Pig Hotel is a small animal boarding business based in Malvern, Worcestershire, UK. For the purposes of data protection law, we are the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following personal data:

• Your name
• Contact details (e.g. email address, phone number, postal address)
• Information about your pets (e.g. name, age, health needs)
• Payment details (where applicable)
• Any other information you choose to provide when booking or contacting us

3. How We Collect Your Information

We collect data when you:

• Fill out our booking or enquiry forms (online or in person)
• Contact us by email, phone or through social media
• Visit our website (via cookies, analytics, or contact forms)

4. Why We Collect Your Information

We use your information for the following purposes:

• To manage bookings and provide our pet boarding services
• To communicate with you about your booking or enquiry
• To process payments and send invoices
• To comply with legal or regulatory requirements
• To improve our services and website

5. Lawful Basis for Processing

We process your personal data based on:

• Contract: To provide the services you have requested
• Consent: Where you have given clear consent (e.g. for marketing updates)
• Legal obligation: To comply with legal and regulatory requirements
• Legitimate interests: To operate and improve our business and services

6. Sharing Your Information

We do not sell your data. We only share your personal information with:

1. Veterinary professionals (if urgent care is needed for your pet)
2. Payment providers (for processing transactions securely)
3. Legal or regulatory authorities if required by law

7. How We Store and Protect Your Information

Your information is stored securely in password-protected systems. We take reasonable steps to prevent unauthorised access, loss or misuse of your data. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where we have no legal obligation to retain it)
• Object to or restrict our use of your data
• Withdraw consent where processing is based on consent

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of your rights, please contact us at: hello@woodlandviewmalvern.com

9. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools to help us understand how visitors use our site. You can manage or disable cookies via your browser settings. 

10. Changes to This Policy

We may update this Privacy Policy occasionally. We recommend reviewing this page from time to time. Changes will be posted with an updated “last revised” date.